Ticket Seller - Recreation & Leisure

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Job Title:
Ticket Seller - Recreation & Leisure
Job Number:
J0321-0744
Job Code:
09F130
Job Category:
Recreation
Department:
Recreation & Leisure Services
Bargaining Unit:
CUPE
Job Type:
Part Time
Employment Type:
Replacement
Number of Positions:
3
Hours of Work:
0 to 24 hrs/wk
Salary:
$15.76/Hour
Date Posted:
March 30, 2021
Closing Date:
April 23, 2021

Opening Statement

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

Reporting to the Supervisor of Customer & Administrative Services, the Ticket Seller provides front-line customer service to occasional users and the general public and is responsible to sell tickets for various pay-as-you-go programs offered by the Recreation & Leisure Services division.

This position works with minimal supervision, in a fast paced environment, managing point of sales transactions while providing professional and courteous customer service at all times. The Ticket Seller works at various locations throughout the City.

KEY DUTIES & RESPONSIBILITIES:

Responsible for ticket sales for the City of Kingston pay-as-you-go programs (includes public skating & swimming, shinny hockey, senior skating, parents & tots skating & special events), cash handling, balancing ticket/pass sales, providing information on skating/swimming programs, rules, regulations and associated fees;

Ensure a professional and courteous approach to customer service;

Liaise with skate patrol staff, aquatics staff, facility staff and supervisor to ensure timely information flow;

Monitor and record membership access to public skating & swimming sessions;

Report incidents or issues to supervisor;

Other duties as assigned;

Work locations include Centre 70, INVISTA Center, Cataraqui Community Centre , Memorial Centre and the Outdoor Aqua Park.

Qualifications, Competencies

Completion of High School (Grade 12) graduation or equivalent in education;

One (1) month cash handling experience;

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Must have excellent customer service skills;

Efficient/effective cash handling skills, with the ability to manage point of sales transactions in a non-computerized & computerized environment;

Must be able to work varied shifts and have reliable transportation;

Able to multi-task in a fast pace environment;

Ability to work with minimal supervision;

Must be able to obtain and maintain a satisfactory criminal record check at candidate’s expense.

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.