Bilingual Community Programs Caseworker (French/English)

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Job Title:
Bilingual Community Programs Caseworker (French/English)
Job Number:
Job Code:
Job Category:
Social Services
Housing and Social Services
Bargaining Unit:
Job Type:
Employment Type:
Number of Positions:
Contract Duration :
Up to 9 months
Hours of Work:
35 hrs/wk
$28.60 - $35.65/Hour
Date Posted:
June 8, 2021
Closing Date:
September 1, 2021

Opening Statement

We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members LGBTQ+ communities, to apply.

Position Summary

Reporting to the Childcare & Early Years Supervisor, the Bilingual Community Programs Caseworker is responsible for case work duties for Childcare Fee Subsidies, Homemaking Services, and Centralized Housing Registry.


Provide customer service to clients, and service providers, in Childcare, EarlyON, Homemaking and Housing Programs including providing services in both official languages as needed.

Participate in local file review process, and remedy any identified deficiencies.

Compile and submit statistical information as it relates to childcare and homemaking.

Participate in screening for the Municipal Fee Assistance Program (MFAP).

Interview, assess and determine eligibility and entitlement for childcare and homemaking programs as well as for rent geared to income housing wait list applications and other related programs.

Act as designated bilingual staff person. Provide French language customer service to clients and service providers regarding Childcare, Homemaking and Housing Programs, general inquiries, other department programs, and service requirements as needed.

Qualifications, Competencies

3 year diploma.

2 Years of related Social Service/Human Service (involves programs or facilities for meeting basic health, welfare, and other needs of a society or group) experience, including assessment of and assisting client needs, preferably in the Provincial or Municipal public service sector;

Experience providing customer service;

Experience collecting and completing applications as well as file maintenance;

Preference will be given to those with prior experience in social service casework;

Familiarity with Ontario Child Care Management System technology, YARDI is a definite asset;

Current knowledge of municipal and community programs to meet client needs and refer clients to appropriate agency;

Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the advance level);

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Knowledge of Microsoft Office applications (including Outlook, Word, Excel), database skills and keyboarding skills;

Knowledge of Ontario Childcare Services Management Guidelines and Child Care and Early Years Act;

Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe confidentiality requirements in all application matters;

Knowledge of municipal and provincial legislation, guidelines, and policies as it relates to childcare, EarlyON, homemaking, MFAP, and housing registry;

Effective communication skills, both written and verbal;

Proficient in mathematics;

Strong organizational, prioritization and attention to detail skills;

Effective work management skills including the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests;

Possess and maintain valid Class ‘G’ Ontario driver’s license;

Must obtain and maintain a satisfactory criminal record check, including Vulnerable Sector at candidate’s expense.

Closing Statement

Please apply to Career Opportunities at:
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.