Manager, Technology Infrastructure Services

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Job Title:
Manager, Technology Infrastructure Services
Job Number:
Job Code:
Job Category:
Information Services & Technology
Information Systems & Technology
Hybrid - 310 King Street East
Bargaining Unit:
Job Type:
Full Time
Employment Type:
Number of Positions:
Hours of Work:
35 hrs/wk
$97,734.00 - $122,158.40/Year
Date Posted:
May 17, 2023
Closing Date:
June 7, 2023

Opening Statement

We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members *2SLGBTQ+ communities, to apply.

Position Summary

Under the general direction of the Chief Information Officer, the Manager, Technology Infrastructure Services, is responsible for providing leadership and management for the Technology Infrastructure Services Team, including planning and on-going operation and maintenance of the City’s information and communications technology (ICT) infrastructure, including server, storage, and networking (data/voice) infrastructure. The Manager, Technology Infrastructure Services is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the Corporation. This position oversees the city’s Cyber Security Risk Management initiatives and acts as the Chief Information Security Officer for the corporation.


Ensures the availability, reliability, and security of the Corporate technical infrastructure (network, database, server, and datacentres) capabilities and services, to support effective and reliable service delivery to residents and staff:
- Establishes and manages priorities for maintenance, lifecycle replacement, and upgrades.
- Conducts research and recommends changes in services, products, protocols, and standards to support and enhance network infrastructure and services.
- Oversees the provision of technical support, specialized expertise and second tier problem resolution services.

Defines and manages IT Disaster Recovery Strategy by identifying and implementing plans, measures, and arrangements to ensure the continuous delivery and protection of critical services and products and/or to permit the organization to recover its systems, data, and assets in a timely manner.

Oversees and monitors the corporate Cyber Security Risk Management program by developing and executing polices, standards and procedures to ensure the confidentiality, integrity and availability of electronic information assets and systems.
- Develops, executes, and oversees best practice policies, standards, and procedures.
- Oversees the selection and implementation of various cyber security risk management tools and services.
- Responsible for the cyber security incident response measures that are undertaken by the city’s IT staff, as required.
- Conducts regular testing and awareness campaigns including training and communications plans.
- Develops, tracks and reports relevant measures.

Manages talent and financial resources to ensure they are being used effectively, including:
- Preparation and monitoring of budgets for the team and related programs including procurement of all goods and services for the IT infrastructure and cyber security functions.
- Management of direct reports by assigning work, setting schedules, resolving problems, and identifying appropriate individual goals aligned with individual capabilities, identifying individual training requirements, work requirements, and organization’s vision and strategic plans.
- Management of direct reports in accordance with relevant legislation, corporate polices, procedures and service delivery expectations.

Other duties as assigned.

Qualifications, Competencies

3-year diploma in computer science or related discipline.

5-7 years relevant experience including 1 year in a supervisory role, in information technology with an emphasis on infrastructure management and support.

ITIL Certification preferred.

Must demonstrate Corporate Competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Broad knowledge of IT sector including Information & Communications Technology architecture theories, principles, concepts, practices, methodologies, and frameworks.

Demonstrated understanding of information security requirements and IT controls.

Working knowledge of municipal, provincial, and federal government acts and legislation, including occupational health and safety, employment standards, and human rights act.

Certified Chief Information Security Officer designation preferred.

Certified Information Systems Professional designation preferred.

Required to obtain and maintain a satisfactory criminal record check.

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at

Please apply to Career Opportunities at:
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.