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Job Title:
Bus Operator (Up to 13)
Job Number:
Job Code:
Job Category:
Customer Service
Transit Services
Bargaining Unit:
Job Type:
Part Time
Employment Type:
Number of Positions:
Hours of Work:
Probationary Rate:
$24.91 - $30.58/Hour
Date Posted:
January 6, 2021
Closing Date:
May 31, 2021

Opening Statement

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

The Bus Operator is responsible to transport passengers to destinations on defined routes while providing excellent customer service skills in a safe, courteous and professional manner

Provide excellent customer service skills in a safe, courteous and professional manner at all times

Transport passengers to destinations on defined routes while adhering to schedules

Communicate effectively in a variety of situations, including responding to customer queries, interacting with other operators and operations staff

Ensure the safety of all passengers by obeying and following defensive driving guidelines, local traffic laws, Kingston Transit polices/procedures and the Highway Traffic Act

Conduct pre and post trip vehicle inspection

Deal with diverse and challenging situations such as traffic congestion, construction and detours, and collisions

Operate a variety of transit fleet, including but not limited to New Flyers, Internationals, Orions, Novas and passenger vans in a safe manner under varying weather conditions, on a day, night, and/or split shift

Operate a ramp or wheelchair lift device when necessary to assist passengers, secure passenger’s wheelchairs to restraining devices to stabilize wheelchairs during trip

Complete written reports on collisions or other incidents in an accurate and timely manner

Other duties as assigned

For additional information, please review the Transit Recruitment Guide and complete the Bus Operator Self Quiz to see if this is the right "fit" for you.

Qualifications, Competencies

High School Grade 12 diploma or equivalent

One year of experience driving a large vehicle such as an ambulance, fire truck, school bus, coach bus, heavy truck, tractor trailer, or truck and trailer combinations including towed vehicles an asset

One year of working in a customer service occupation

Valid Class G driver’s licence with a clean driver’s record/abstract

Valid BZ or CZ licence an asset

Must demonstrate the corporate competencies: Customer Focus, Results Oriented, Integrity and Teamwork

Skills, Abilities, Work Demands

Ability to operate in a diverse cultural community using demonstrated excellent customer skills and effective communication skills

Ability to react and deal with emergency situations as they arise

Ability to read, complete forms and effectively communicate

Ability to apply clear thinking to select the best course of action to resolve problems or address conflict

Multi-task and work effectively in stressful situations

Knowledge of road/vehicle safety precaution, city streets, bus routes and route timing with the ability to call out stops as required by the Accessibility for Ontarians with Disabilities Act

Applicants must be able to perform the essential duties of the job such as physical requirements which are repetitive and constant, sitting for prolonged periods of time, reaching, gripping, pushing/pulling of steering wheel, twisting and turning of neck, sensory/perceptual demands, along with good concentration. Regularly exposed to fumes, odors, and moderate noise

Must be available to report to work, subject to scheduling and staffing requirements including; days, evenings, nights, holidays, weekends, and split shifts

Must obtain and maintain a satisfactory criminal record check, including Vulnerable Sector, at candidates own expense

To View the Bus Operator Recruitment Guide please follow this link.

Passing of a customer service and driving evaluation is required for candidates who are not currently in the role of a bus operator

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers Your resumé must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply, however, only those selected for further consideration will be contacted. The City of Kingston is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at HRCity@cityofkingston.ca, quoting the Job Number and the Job Title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.