Customer Service Representative

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Job Title: 
Customer Service Representative
Job Number:  J0113-0756
Job Category: 
Customer Service
Strategic Communications
Bargaining Unit:  IBEW
Job Type:  Part Time
Employment Type:  Replacement
Number of Positions:  0
Hours of Work:  Other
Salary:  $21.41 - $28.98/Hour
Date Posted:  January 25, 2013
Closing Date:  February 4, 2013

Opening Statement

History and innovation thrive in Kingston, located at the head of the St. Lawrence River and the junction of the Rideau Canal (a UNESCO World Heritage site). Kingston is a dynamic city with a sound and diversified economic base - consisting of prestigious public institutions, government bodies, leading healthcare and education facilities, significant tourism and entertainment activity, and a large private sector. Kingston offers quality of life of a smaller community with the amenities of a major centre.

Position Summary

Represent the city as a front-line employee for a wide range of municipal services;

Deliver services over the telephone as well as in a written format such as e-mail, in a call center environment;

Handle general inquires on municipal services and programs;

Process information, complaint handling and resolution;

Perform in a professional, courteous manner at all times and maintain a professional level of conduct.

Qualifications, Competencies

Diploma in public relations, business administration or equivalent;

Three years experience working in a customer driven, service delivery position;

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others;

Call Centre experience;

Knowledge of French is considered an asset;

Must demonstrate the corporate competencies: Customer Focus, Results Oriented, Integrity and Teamwork.

Skills, Abilities, Work Demands

Must be team-oriented, flexible and able to communicate effectively;

Superior interpersonal skills both verbal and written;

Excellent keyboarding skills with data entry experience utilizing a variety of billing systems and software programs;

Committed to continuous self-improvement;

Knowledge of the City of Kingston municpal services and programs.

Must be able to obtain and maintain a satisfactory CPIC (Criminal Police Check) at your own expense.

Closing Statement

Your resume must clearly demonstrate how you meet the requirements of the position. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), including (but not limited to) the applicant’s name, contact information, resume and other documents submitted, etc., is collected and will be used in accordance with MFIPPA and all other relevant privacy legislation. The personal information submitted by applicants is collected through a website hosted by Njoyn on behalf of the Corporation of the City of Kingston (the “City”) and will be used by City staff to maintain a inventory of potential candidates and for use in considering applicants for an identified employment opportunity. Questions regarding the collection, used, disclosure, and disposal of the personal information collected shall be directed to:

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