Communications Officer

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Job Title: Communications Officer
Job Number:  J1218-0632
Job Code:  NU205
Job Category:  Communications
Department:  Communications and Customer Experience
Bargaining Unit:  Non-Union
Job Type:  Full Time
Employment Type:  Replacement
Number of Positions:  1
Hours of Work:  35 hrs/wk
Salary:  $60,169.00 - $75,220.00/Year
Date Posted:  January 4, 2019
Closing Date:  January 18, 2019

Opening Statement

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

The City of Kingston is seeking an experienced Communications Officer to work as part of a dynamic and forward-thinking team. As a key member of the Communications and Customer Experience department, you would be responsible for designing proactive and strategic communications and supporting public engagement campaigns that aim to reach a range of audiences, including internal and external stakeholders and the news media. As someone who thinks outside the box, you will work closely with your customers and alongside colleagues whose goal it is to build and lead scalable projects for leaders working throughout the Corporation.

The City of Kingston is a results-oriented, customer-focused organization that is on a path to building a smart and livable 21st Century community while empowering citizens to connect and communicate in meaningful ways. The Communications Officer is someone who understands the City’s mission and brings to their job a sense of pride for the Corporation’s mission to build collaborative partnerships, seek innovative solutions and harness the incredible assets in this community. As an ideal candidate for this position, you are an effective communicator and listener with superb organizational and project management skills; you possess a sophisticated understanding of social media channels and have a deep respect for deadlines. The City is looking for an outstanding strategic communicator for this exciting, progressive and smart-thinking city.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Planning – In collaboration with departments, assist with the design of community consultation initiatives utilizing effective strategies and techniques to encourage participation and the involvement of various stakeholders. Promote, facilitate and advise on public engagement efforts for City departments. Lead the design, development and execution of innovative marketing and promotional campaigns. The position provides assistance with consistent branding to ensure the professional presentation of written documentation, advertising, and other promotional/marketing materials.

Service Delivery – Develop, edit and publish various written materials including, but not limited to, news releases, webpages, articles, editorials, publications, newsletters, and other written communications. Review analytics, assess communication programs and report findings with recommended improvements for future communication. Take media calls as the primary media contact and provide advice and interview preparation to clients as required to assist with the inquiry.

Communication – Identify appropriate communication tactics for target audiences and approaches utilizing various media, including but not limited to, video, online, social media, print, radio, briefing notes, news releases, reporting out and photography. Assist in the provision of general information to the public and media to keep residents apprised of events happening within the municipality, promoting opportunities for residents to participate and/or submit feedback. The position also assists in the provision of information to City employees, to keep employees apprised of internal events and promote opportunities for them to participate and/or submit feedback accordingly.

Customer Focus - Support City departments by understanding the challenges and opportunities within their areas. Take a strategic, coordinated, seamless, corporate-wide and consistent approach to all communications initiatives, with attention and focus on the customer’s needs.

Results Orientation - Ensure all outputs are clear, informative, consistent, professional, accessible and presented in plain language. Communications outputs need to include a coordination of marketing, advertising and educational material. Identify appropriate communication tactics to support departments and ensure appropriate audiences are engaged. Assist departments to communicate and inform residents and/or other stakeholders about City programs and services while promoting a customer centered approach to service delivery.

Teamwork - Work collaboratively with all members of the communications and public engagement team. Liaise with the communications and public engagement team on behalf of the department being supported. Coordinate graphic design, video, radio, filming and the execution and implementation of all materials that support the communication plan.

Participate in emergency planning activities and assume responsibility in the event of an emergency.

Qualifications, Competencies

Diploma or degree in Communications, Marketing, Public Relations, Journalism, or related field

Minimum of 3 years progressive experience in communications and marketing

Exceptional customer service experience

Project management experience

Print, social media, web, and photography experience

International Association for Public Participation (IAP2) foundations training would be considered an asset

Marketing and event coordination experience is preferred

Possess a valid class “G” license

Must demonstrate corporate competencies of Customer Focus, Results Orientation, Integrity, and Teamwork

Skills, Abilities, Work Demands

Proficiency in writing and editing for various communication channels for content and accuracy

Demonstrated experience creating, planning and executing tactical communications and social media plans with a proven track record of creativity and innovative thinking

Experience with and understanding of social media and social media management platforms and trends

Advanced customer service skills

Strategic and creative thinking, flexibility, organization and political sensitivity

Ability to manage large projects with multiple resources

Strong written and verbal communications skills, including editing

Excellent skills and knowledge working with MS Office, Excel, presentation software, and Content Management Systems (CMS)

Experience with operating a digital SLR camera and digital video camera

Ability to work effectively in a dynamic fast paced organization with multiple competing priorities

Ability to establish credibility and build relationships at all levels of the organization

Proven ability prioritize work and understand all contributing factors

Must be self-motivated and able to practice good judgment in making decisions both independently and within a team

Knowledge of new technologies and technological advances

Support team, programs, new initiatives, and perform other duties as assigned including acting as a back-up for team members

Must be able to attend meetings, special events and activities outside of regular business hours and some weekends

Required to obtain and maintain satisfactory criminal record check at candidate’s expense

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.


Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), including (but not limited to) the applicant’s name, contact information, resume and other documents submitted, etc., is collected and will be used in accordance with MFIPPA and all other relevant privacy legislation. The personal information submitted by applicants is collected through a website hosted by Njoyn on behalf of the Corporation of the City of Kingston (the “City”) and will be used by City staff to maintain a inventory of potential candidates and for use in considering applicants for an identified employment opportunity. Questions regarding the collection, used, disclosure, and disposal of the personal information collected shall be directed to: candidate.njoynhelp@cgi.com


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