Housing & Social Services Clerk - Bilingual

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Job Title: Housing & Social Services Clerk - Bilingual
Job Number:  J0119-1107
Job Code:  09B042
Job Category:  Social Services
Department:  Housing & Social Services
Bargaining Unit:  CUPE
Job Type:  Full Time
Employment Type:  Replacement
Number of Positions:  0
Hours of Work:  35 hrs/wk
Salary:  $24.70 - $30.23/Hour
Date Posted:  January 29, 2019
Closing Date:  February 17, 2019

Opening Statement

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

The Housing & Social Services Clerk (Bilingual) will provide clerical support for Housing & Social Services programs and work units. The Housing & Social Services Clerk will perform general office duties including processing customer service inquiries and schedule appointments data processing, client/service provider payment/recoveries processing, document and file preparation and data management.


Provide clerical support for Housing & Social Services programs and work units.

Responsible for general office duties including; processing customer service inquiries, scheduling appointments, data entry, client/service provider payment/recoveries processing, document and file preparation and management.

Provide bilingual (English and French) customer service as required.

Other duties as assigned.

Qualifications, Competencies

1 year certificate in human services or office administration or equivalent in education

One (1) year related clerical experience in a complex and fast paced work environment

Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level)

Experience in a government or human service agency preferred

Experience in bookkeeping, finance and data entry preferred

Preference will be given to those candidates with direct clerical experience in the Housing and Social Services department

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork

Skills, Abilities, Work Demands

Excellent communication skills (written and verbal) in both English and French language

Basic Microsoft Office skills (Word and Excel Tested), mathematical skills

Strong organizational skills with the ability to meet deadlines and to learn and perform duties of a variety of assignments

Strong interpersonal, customer service and telephone skills

Observance of strict confidentiality required with knowledge of conflict resolution and interventions

Ability to manage difficult customer service interactions

Knowledge of provincial social assistance technologies (SAMS, OCCMS, YARDI) an asset

Must be able to obtain and maintain a satisfactory criminal reference check, including Vulnerable Sector at own expense

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers Your resumé must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply, however, only those selected for further consideration will be contacted. The City of Kingston is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at HRCity@cityofkingston.ca, quoting the Job Number and the Job Title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), including (but not limited to) the applicant’s name, contact information, resume and other documents submitted, etc., is collected and will be used in accordance with MFIPPA and all other relevant privacy legislation. The personal information submitted by applicants is collected through a website hosted by Njoyn on behalf of the Corporation of the City of Kingston (the “City”) and will be used by City staff to maintain a inventory of potential candidates and for use in considering applicants for an identified employment opportunity. Questions regarding the collection, used, disclosure, and disposal of the personal information collected shall be directed to: candidate.njoynhelp@cgi.com

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