Case Manager

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Job Title: 
Case Manager
Job Number:  J0314-0098
Job Code:  09B026
Job Category: 
Administrative/Clerical
Department: 
Housing & Social Services
Bargaining Unit:  CUPE
Job Type:  Temporary Part Time
Employment Type:  Replacement
Number of Positions:  0
Length of Time:  Undetermined
Hours of Work:  0 to 24 hrs/wk
Salary:  $25.63 - $31.95/Hour
Date Posted:  March 10, 2014
Closing Date:  March 24, 2014

Opening Statement

History and innovation thrive in Kingston, located at the head of the St. Lawrence River and the junction of the Rideau Canal (a UNESCO World Heritage site). Kingston is a dynamic city with a sound and diversified economic base - consisting of prestigious public institutions, government bodies, leading healthcare and education facilities, significant tourism and entertainment activity, and a large private sector. Kingston offers quality of life of a smaller community with the amenities of a major centre.

Position Summary

Reporting to the Ontario Works Supervisor(s) perform Case Management duties;

Complete applications;

Determine eligibility;

Development of participation agreements consistent with outcome based measures;

Compliance monitoring ;

Provide client service;

Perform all related administrative functions.

Qualifications, Competencies

2 -3 Year College Diploma in a Human Services related field;

3 or more Years of Human Services Case Management experience (i.e. Case management includes processes such as: intake, assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure) in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector;

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Comprehensive knowledge of the Ontario Works Act and Regulations;

Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters;

General knowledge of other related legislation including ODSP Act and regulations;

Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict;

Effective communication skills both written and verbal, proficient in mathematics, knowledge of community agencies;

Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests;

Experience with web based social assistance technology, preferably the Province of Ontario Service Delivery Model Technology;

Knowledge of MS Office applications including Outlook, Word, Excel (Word and Excel tested at the Basic level), database skills, and keyboarding skills;

Verbal French Language Skills are considered an asset;

Maintain a Valid Class ‘G’ Ontario Driver’s License;

Must obtain and maintain a satisfactory CPIC (Criminal Record Check, including Vulnerable Sector Check), at candidates own expense.

Closing Statement

Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.


Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), including (but not limited to) the applicant’s name, contact information, resume and other documents submitted, etc., is collected and will be used in accordance with MFIPPA and all other relevant privacy legislation. The personal information submitted by applicants is collected through a website hosted by Njoyn on behalf of the Corporation of the City of Kingston (the “City”) and will be used by City staff to maintain a inventory of potential candidates and for use in considering applicants for an identified employment opportunity. Questions regarding the collection, used, disclosure, and disposal of the personal information collected shall be directed to: candidate.njoynhelp@cgi.com

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