Cultural Heritage Interpretation and Program Assistant Student (Summer Student 2024)

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Job Title:
Cultural Heritage Interpretation and Program Assistant Student (Summer Student 2024)
Job Number:
Job Code:
Job Category:
Heritage Services
City Hall
Bargaining Unit:
Job Type:
Summer Student
Employment Type:
Number of Positions:
Contract Duration :
April 29 to Aug 31, 2024
Hours of Work:
35 hrs/wk
Date Posted:
January 9, 2024
Closing Date:
March 3, 2024

Opening Statement

We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members *2SLGBTQ+ communities, to apply.

Position Summary

Cultural Heritage Interpretation and Programming Assistants are the first faces visitors see when they visit the PumpHouse Museum, City Hall National Historic Site and the MacLachlan Woodworking Museum. They also represent the Heritage Services department within the Kingston community. In this role, you will serve as a host and guide for members of the public visiting these sites, plan and facilitate public programs and school programs. Ideal candidates must have outstanding customer service capabilities, possess a positive attitude and are both self-motivated and well accustomed to teamwork.


Work primarily onsite at the PumpHouse Museum and offsite throughout the community (as needed).

Conduct daily tours of the PumpHouse Museum and City Hall for all ages to interpret museum exhibitions and collections for the public.

Facilitate and lead public programming for visitors of all ages and abilities at the PumpHouse, City Hall National Historic Site and the MacLachlan Woodworking Museum.

Support special events, workshops and programming.

Support the development of inclusive, innovative and curriculum-based heritage and STEAM programs.

Represent the Heritage Services department while deployed to off-site outreach event opportunities.

Assist visitors with booking tickets and respond to visitor queries.

Complete admission and sales related tasks for cash and Point of Sale (i.e. debit and credit) machine transactions and check-ins using the online ticking system.

Provide general museum administration assistance, including but not limited to data entry, filing and photocopying.

Collaborate effectively as part of a large team within the Heritage Services department.

Follow and uphold COVID-19 and Corporate Health & Safety protocols.

Light housekeeping duties, sanitization and site inspections.

Other duties as assigned.

Working hours are set on a rotating schedule that includes a mix of day, evening and weekend shifts including some holidays between April and August 2024.

Qualifications, Competencies


Must meet eligibility requirements for the Young Canada Works summer employment program such as being a permanent resident or citizen of Canada and between the ages of 16 to 30 years old; please read the requirements in full detail prior to applying to ensure you qualify: visit

Valid Standard First Aid/CPR-C certification is required prior to the start date of successful candidates;

Valid Driver’s License an asset;

Access to own transportation an asset – please note transportation is not provided and there may not always be public transit access to offsite working locations;

A satisfactory Criminal Record Check, including a Vulnerable Sector check, will be required at the expense of successful candidates;

Ideal candidates will be university or college students currently studying education, museum studies, history, art history, engineering, physical sciences, drama or hospitality tourism;

Must readily demonstrate the Corporation of the City of Kingston’s core competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Proven customer service skills;

Bilingualism (English and French) highly desired; additional languages also welcome;

Experience working with infants, toddlers and school-aged children is preferred;

Ability to multi-task, adapt to change, solve problems, work independently and be self-directed when needed is essential;

Public Speaking, customer service experience and leadership skills are an asset;

Experience working in a museum, gallery, heritage site, and/or educational setting is an asset but not a requirement;

Must be able to obtain and maintain a satisfactory criminal record check, including vulnerable sector, at own expense;

Must be available for full time work from the end of April to the end of August 2024.

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at

Please apply to Career Opportunities at:
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.