Supervisor, Enforcement - 2 positions

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

**Note: The first position is replacement and the second position is additional**

Reporting to the Manager, Enforcement, the Supervisor, Enforcement, is responsible for the day-to-day supervision of the Property Standards and Municipal Law Enforcement Officer staff on customer service matters to ensure efficient and effective management of municipal bylaws and regulations. The Supervisor will work closely with other divisions within the Building & Enforcement Services department to support and promote enforcement policy objectives.

The Supervisor will monitor and support staff in the field. This position will effectively problem solve situations including dealing with conflict between staff, and between staff and customers. The Supervisor will apply collective agreement language, policies and procedures and coach staff regarding the same, along with providing mentoring to staff to develop skills and competencies. The Supervisor will work closely with the Customer Service team to ensure consistency in messaging and appropriate resolution to customer concerns and inquiries.

Key Duties & Responsibilities

Provides leadership and supervises the day-to-day activities of the Enforcement Officers:
• Provides direction and coordinates action taken towards enforcement complaints and enquires
• Ensures all shift activities and practices comply with City of Kingston policy and municipal/ provincial/ federal regulations
• Oversee the scheduling of staff, manage attendance, support, and provide coaching and feedback
• Effectively problem solve situations including dealing with conflict between staff, and between staff and customers
• Supervise all aspects of performance including shadowing staff in the field, and continually emphasizing and managing health and safety practices and procedures

Build/strengthen customer and team relationships that serve to ensure customer satisfaction, respond to concerns effectively and professionally, exercise tact judgement and show impartiality to ensure consistent application of parking regulations:
• Work closely with the Customer Service team to ensure consistency in messaging and expedient and appropriate resolution to customer concerns and inquiries
• Liaise with community groups

Apply collective agreement language, policies and procedures and coach staff regarding the same, along with providing ‎mentoring to staff to develop skills and competencies including effective officer recruiting, onboarding, training, and team communications

Perform proper follow up to investigations, implement corrective actions, document, and implement performance standards, and ensure compliance with legislation, policies, and department protocols, while modeling the values of the City of Kingston.

Remain current with changing industry standards, legislation and by-laws and provide recommendations regarding various aspects of operations including policies and procedures

Other duties as assigned

Qualifications, Competencies

3 year diploma/degree from a post-secondary institution. Diploma in Community and Justice Services or Police Foundations, preferred

2 years of related bylaw enforcement

3 years supervisory experience working in a fast paced, high volume working environment dealing with difficult situations/clients and effectively finding solutions to conflict

Supervisory experience in a unionized environment and knowledge of collective agreements, preferred

Certified Municipal Law Enforcement Officer (MLEOA) and Certified Property Standards Officer (CPSO), preferred

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation

Skills, Abilities, Work Demands

Exceptionally strong customer service and interpersonal skills

Excellent leadership skills with ability to coach, motivate and develop employees

Excellent communication and organizational skills

Exceptional conflict resolution skills with the ability to mediate and facilitate effective solutions

Effective problem-solving skills, including to deal with and prioritize numerous complaints

Strong understanding of strict confidentiality requirements in dealing with complaint resolution and employee matters

Sound knowledge of the Occupational Health and Safety Act as well as health and safety practices

Strong ability to interpret and apply legislation, federal and provincial acts, municipal bylaws, policies, and collective agreement language

Proficient computer skills including with MS Word, Excel, Email (Outlook) and databases

Ability to walk and stand for prolonged periods of time

Ability to work in inclement weather

Valid class 'G' driver’s license

Required to obtain and maintain a satisfactory criminal record check

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.