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Arena Operator (up to 4)

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Job Title:
Arena Operator (up to 4)
Job Number:
Job Code:
Job Category:
Recreation & Leisure Services
Invista Centre
Bargaining Unit:
Job Type:
Part Time
Employment Type:
Number of Positions:
Hours of Work:
0 to 24 hrs/wk
$25.60 - $31.42/Hour
Date Posted:
July 4, 2024
Closing Date:
July 12, 2024

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

Reporting to the Supervisor, Recreation Facilities, the Arena Operator is responsible for the safe and efficient operation and maintenance of recreation facilities for the City of Kingston.

Main duties of this position include ice installation, removal and maintenance; general building custodial and maintenance duties; monitor building, refrigeration and environmental systems. The Arena Operator will also address and respond to inquiries from the public and facility users, and will ensure compliance with health and safety requirements in all aspects of the work.


Maintain the safe and efficient operation of recreation and leisure arena facilities.

Perform ice installation/removal and maintenance including operation of the ice maintenance equipment and the ice re-surfacer in accordance with established procedures/practices and health and safety procedures.

Perform arena maintenance including repairs to dasher boards, glass replacement, floor repairs and other general repairs.

Monitor refrigeration plant and building systems and record readings.

Patrol building to check for problems, safety hazards or improper operation of facility and equipment; Ensure corrective action and/or escalate issues as required.

Provide excellent customer service to all users/visitors to the arenas by answering questions, resolve issues and document incidents as required.

Perform monthly checks to emergency fire equipment to ensure safe operating parameters.

Complete ice line, logo and facility painting and repairs.

Place supply orders for approval.

Perform sports field turf maintenance.

Assist with mobile stage erection and tear down

Regularly monitor and clean facilities including arenas, change rooms, washrooms, viewing areas and foyers.

Provide facility monitoring/set-up/take-down services for special events and large-scale recreational programs such as public skating, trade shows, junior hockey games, carnivals, tournaments, shows, etc.

Perform winter maintenance duties such as snow removal, salting and sanding outdoor entrances and exits surrounding the facility.

Complete required incident/accident reports on the appropriate forms and submit to the Supervisor.

Use of hand tools and limited power tools for minor repairs.

Use of vehicles and equipment for various maintenance tasks.

Assist with marina operations and maintenance tasks including marina seasonal start up and shut down and dock repairs and maintenance.

Participate in department meetings, initiatives, and training activities.

Act in accordance with federal and provincial legislation as well as corporate and departmental policies and procedures. Demonstrate commitment to ensuring a respectful and safe workplace.

Provide guidance & support to new arena operators as subject matter experts.

Other duties as assigned.

Qualifications, Competencies

High School (Grade 12) diploma or equivalent.

A minimum of one (1) year of experience working in a recreation facility operation environment including maintaining arenas, marinas, pools, community centres or sports fields.

Experience with the installation and maintenance of ice, including the operation of arena and cleaning equipment (e.g. ice edger, snow blower, floor scrubber) an asset.

First Aid and Automated Electronic Defibrillator certification must be obtained within sixty (60) days of employment at the employees’ expense.

Successful candidates would be required to successfully obtain the Basic Arena Refrigeration course offered through ORFA within six (6) months of starting in the Arena Operator position.

Must possess and maintain a valid Class ‘G’ driver’s license with a satisfactory driver’s abstract of not more than 3 demerit points.

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Ability to complete job related training.

Knowledge of MS Office an asset.

Ability to operate an ice re-surfacer; (Zamboni, Olympia) ice edger’s and whitewash unit.

Ability to operate other equipment and vehicles (tractor, golf cart, snowblower, lawn mower, vehicle with trailer etc.)

Self-starter with the ability to work under minimal supervision combined with ability to be strong team player.

Excellent customer service and communication skills.

Knowledge of building operations such as maintenance/cleaning and monitoring building systems.

Strong attention to detail.

Able to perform the essential duties of the job including heavy lifting.

Ability to work rotating shifts including days, evenings, weekends, and holidays.

Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.

Closing Statement

Please apply to Career Opportunities at:
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.